Admin Interview Questions

1. How to automate business processes?
A. Salesforce uses various tools such as approvals, workflows, process builder and lightning flow builder to automate business processes.

2. What are case assignment rules in salesforce?

A. Automatically assign cases to users or queues based on criteria you define. You can create multiple rules, but only one rule can be active at a time. This will helpful when cases gets creating from social platform like web to case, email to case etc.

3. What are lead assignment rules in salesforce?

A. Automatically assign leads to users or queues based on criteria you define. You can create multiple rules, but only one rule can be active at a time. This will helpful when cases gets creating from social platform like web to lead etc.

4. What are case/lead auto-response rules in salesforce?

A. An Auto Response rule is a set of conditions for sending automatic email responses to lead or case submissions based on the attributes of the submitted record. Applicable leads include those captured through a Web-to-Lead form. Auto Response rules can be created for the following,

• Self-Service portal
• Customer Portal
• Web-to-Case form
• Email-to-Case message
• On-Demand Email-to-Case message

You can create as many response rules as you like based on any attribute of the incoming lead or case, 

but only one rule for leads and one for cases can be active at a time.

5. What are case escalation rules in salesforce?

A. An escalation rule automatically reroutes a case and can notify a user if the case remains open after a certain period of time has passed. With an escalation rule, you can: Choose to escalate a case to a queue or to another user.

6. What are custom settings in salesforce?

A. Custom settings are similar to custom objects. Application developers can create custom sets of data and associate custom data for an organization, profile, or specific user. All custom settings data is exposed in the application cache, which enables efficient access without the cost of repeated queries to the database. Formula fields, validation rules, flows, Apex, and SOAP API can then use this data.

There are two types of custom settings.

1. List custom settings
2. Hierarchy custom settings

7. What are custom metadata in salesforce?

A. Custom metadata types enable you to create your own setup objects whose records are metadata rather than data. These are typically used to define application configurations that need to be migrated from one environment to another, or packaged and installed.

Rather than building apps from data records in custom objects or custom settings, you can create custom metadata types and add metadata records, with all the manageability that comes with metadata: package, deploy, and upgrade. Querying custom metadata records doesn't count against SOQL limits.

8. What are custom labels in salesforce?

A. Custom labels enable developers to create multilingual applications by presenting information 

(for example, help text or error messages) to users in their native language. A custom label is a custom text value that can be accessed from Apex classes, Visualforce pages, and Lightning components. If Translation Workbench is enabled for your Salesforce org, you can translate these labels into any of the languages that Salesforce supports. You can create up to 5,000 custom labels, and each label can have up to 1,000 characters.